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iSkysoft > Support Center > Refund Policy

iSkysoft Refund Policy

Customers' satisfaction is the best gift for us. We would like to try our best to provide you
with the best products and service. So we welcome any questions or suggestions.

iSkysoft values every customer and works hard to provide customers with an enjoyable experience using iSkysoft products and services.

Most iSkysoft software titles offer a free trial version, so customers can ‘test-drive’ them before deciding to purchase. These trial versions have no functional limitations, only a watermark appearing on finished media or a use limit. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs.

Money Back Guarantee

It’s because of this ‘try-before-you-buy’ system that iSkysoft provides an up to 30-day Money Back Guarantee. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.

Circumstances of No Refund

With products featuring an up to 30-day Money Back Guarantee, iSkysoft generally does not refund or exchange products in the following situations:

Non-technical Circumstances

1. Failure by the customer to understand a product description before buying it, causing improper purchase. iSkysoft suggests that customers read the product description and use the free trial version before purchasing. iSkysoft can’t provide a refund should a product fails to meet our customer's expectations because of a lack of product research on their part. However, iSkysoft can exchange the purchased product for the correct product outright, within a price difference of USD $20 of the purchased product, within the guarantee period. If the purchased product is exchanged for a correct product of lower price, iSkysoft will not refund the price difference.

2. A refund request by the customer on the grounds of unauthorized purchase, such as credit card fraud. This is because iSkysoft cooperates with a third-party payment platform, so once an order is processed and fulfilled, it cannot be cancelled. For special cases, please provide sufficient proof so that iSkysoft can contact our partner payment platform for investigation.

3. A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, iSkysoft system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, etc. In this case, customers should visit the iSkysoft Support Center to retrieve it, or contact customer service via Live Chat or Online Form—all queries will receive a response the same day.

4. Purchase of a so-called ‘wrong product’, without having exchanged it for the right product within the purchased product’s guarantee period. iSkysoft will not refund the order; whereas, we can provide a discount to purchase the correct product.

5. Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.

6. Purchase of the so-called wrong product, without purchasing the correct product from ISkysoft within the purchased product’s guarantee period, or purchase of the correct product from another company. In all cases a refund will not be given.

7. A refund request for part of a bundle. iSkysoft cooperates with a third party payment platform which does not support any partial refund within an order; whereas, iSkysoft may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle’s guarantee period.

8. A customer has a ‘change of mind’ after purchase.

Technical Circumstances

1. A refund request due to technical trouble, with the customer refusing to cooperate with the iSkysoft support team in attempts at troubleshooting by declining providing detailed descriptions and information regarding the problem, or refusing to try the apply the solutions provided by the iSkysoft support team.

2. A refund request for technical problems after the software title has been updated, if order exceeds 30 days.

Accepted Circumstances

iSkysoft offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1. Purchase of Extended Download Service (EDS) or Registration Backup Service (RBS) outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of EDS or RBS.

2. Purchase of a ‘wrong product’, and then purchase the correct product from our company. In this case, iSkysoft will refund the price of the wrong product for you if you have no need for it.

3. Purchase of the same product twice or purchase of two products with similar functions. In this case, iSkysoft will refund one of the products for you, or swap one program for another iSkysoft product.

4. The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the iSkysoft Support Center, and has not received a timely response (within 24 hours) from the iSkysoft Support Team after making contact. In this case, iSkysoft will refund the customer’s order if they have no need of the product in future.

Technical Problems

Software purchased has terminal technical problems within 30 days. In this case, iSkysoft will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated. Please:

Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.