How to Retrieve or Reset Your Password
Retrieve your password
If you forgot your password or get the error message “User name or password error”, you can retrieve your password with your Wondershare ID.
In the sign-in window (you can access sign-in window via Filmora or via the Effects Store), click Forgot password.
In the Forgot password window, enter the email address associated with your Wondershare ID and click Send Code. Enter the verification code you receive. Then, enter your new password twice to confirm and click Reset and Login.
Reset your password
To ensure the security of your account, it’s a good idea to periodically change your password. Here’s how to do it:
Sign in with your Wondershare ID (you can access the sign-in window via Filmora or via the Effects Store), click the Account icon and choose “Change password” (via Filmora) or “My Profile” (via Effects Store). If prompted, enter your current password to verify your identity. Then enter your new password twice to confirm and click Submit.