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Frequently Asked Questions

  • No. The PC (Windows) and Mac licenses are not universal. That is to say, PC (Windows) licenses can only be used on PC computers and Mac licenses can only be used on Mac computers. When you switch your device to a new one with another system, you are NOT able to transfer and activate your license on the new computer. Please make sure you are purchasing the correct version for your operating system.

  • With the trial version, you can use all the features in Filmora except for the watermark on the exported video. The watermark could be removed if you purchase a license to activate Filmora.

  • If you buy a Perpetual License you will get lifetime access to the version of the software you purchased the license for, including updates. However, this plan does not include future versions of the software. Should a new version be released, you would need to purchase a new plan to access it.

  • Filmstock is the one-stop-shop for royalty-free video effects, footages, audio and stock media. You can click the Filmstock to find more details about Filmora effects.

  • If you have subscribed to Filmora without the Filmstock Standard Assets or the AI Portrait plan included, you can visit https://www.iskysoft.com/store/windows-effects-assets-add-on.html to purchase them in bundle. If you need to subscribe just to the AI Portrait Add-on, go to https://www.iskysoft.com/store/windows-ai-portrait-add-on.html.

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